By Francis Kobena Tandoh
There is growing anger and a high level of apprehension among government workers being paid by the Controller and Accountant-General’s Department (CAGD) in Ghana over the delay in accessing their January 2026 payslips.
Government workers who cannot access payslips are unable to prove their income to financial institutions, a crucial and mandatory procedure necessary for loan approvals and credit access.
The system disruptions have come at a sensitive time (start of the year), compounding frustrations among workers who expected regular pay documents.
Investigations conducted by Ghana Eye Report indicate that the problem is due to a technical challenge from the CAGD.
System Outage / Upgrade Interruption
• CAGD temporarily disrupted access to the Electronic Salary Payment Voucher (ESPV) and e-payslip platforms during a system upgrade in January 2026. Employees who needed their payslips for official or financial purposes were advised to wait until normal access is restored.
Payroll Validation Changes and Enforcement
• CAGD rolled out an upgraded payroll validation system at the start of 2026, which is meant to tighten controls and improve accuracy. But the roll-out has meant that institutions and validators must comply with new procedures to avoid delays or access issues.
Related Salary Withholding Issue
• Separately, CAGD suspended the January 2026 salaries of 2,563 government employees — not because of a payslip issue, but because those workers failed to participate in a mandatory nationwide headcount/verification exercise carried out by the Auditor-General (a broader payroll cleanup effort).
Why Workers Can’t Access Payslips
System upgrades and temporary disruptions to the ESPV/e-payslip systems have made it hard for affected civil servants to log in to view or download their January payslips. This has, in turn, prevented many from generating payslips required by banks and other lenders for loan applications or processing.
Broader Impacts & Worker Concerns
When payroll systems are temporarily unavailable — especially amid wider reforms — it can affect confidence and planning for personal finances.
What CAGD Says (Official Position)
CAGD has acknowledged the temporary disruption and advised employees to await the restoration of system access once updates are fully completed.
The department’s push for improved payroll validation and data integrity is intended to strengthen accountability in public finances, even if it means short-term access issues.
In a related development, the Teachers Fund, a financial institution which a lot of public sector personnel of the Ghana Education Service access loans and other services, has in a statement called for calm as the CAGD works around to resolve the challenge. Enditem
Source: Ghana Eye Report
Find the statement from the Teachers Fund below;
